The Service Manager position at Catch Recruit is a permanent, full-time role with market-related remuneration. This opportunity is tailored for individuals with strong communication, management, and organisational skills. If you are keen on ensuring smooth operations and satisfied clients, this could be your next step.

As a Service Manager, you will be the face of the company, coordinating multiple teams and facilitating complex shipments for an international client base. The job type is permanent and full-time, allowing for growth and stability in your career.

The package is market-related, and applicants are expected to hold a university degree, preferably with a commerce background. Previous work experience is a bonus, though not essential for driven candidates.

Key Day-to-Day Responsibilities

Your daily responsibilities will include overseeing client service delivery, managing international shipments, and ensuring stakeholder satisfaction. You will liaise with various internal and external teams, handle compliance for import and export, and be accountable for addressing client queries.

Organisation is crucial, as you’ll be balancing several shipments simultaneously. Creative problem-solving and attention to detail will help you identify potential issues and manage them before they escalate.

Proficiency in Microsoft Office applications, especially Word, Excel, and Outlook, is a must, as these tools are used to coordinate communication and reporting.

Maintaining effective relationships with both team members and external partners is a key part of the job. Daily collaboration, clear communication, and critical thinking define the success of the Service Manager.

The role values independent thinking and energetic resourcefulness, making it suitable for those who take initiative and enjoy working in a dynamic environment.

Pros of the Position

One of the main benefits is the ability to work with a reputable recruitment firm that values service and employee growth. Being a Service Manager offers exposure to international business relationships, positively impacting your professional network.

You will enjoy autonomy in your role, bringing together different teams and driving client satisfaction. This creates an environment where you can demonstrate leadership and foster lasting partnerships.

Cons to Consider

The role is demanding, with several high-value shipments to manage at once, requiring constant attention to detail and prioritisation. Tight deadlines may sometimes result in additional pressure.

Being the company’s main point of contact for clients, you are responsible for handling all issues and ensuring nothing falls through the cracks. Those unable to adapt may find this overwhelming.

Final Verdict

For motivated individuals with an interest in service management and logistics, this permanent full-time role at Catch Recruit provides an ideal platform for professional development. The role’s challenges are balanced by the opportunity to lead, grow, and make a tangible impact in a dynamic team.